FAQ
Do I get a certificate?
Yes. You receive a verifiable digital certificate upon completion.
Are courses self-paced?
Yes. You can learn at your own speed with optional live Q&A sessions.
What tools do I need?
Mise en place, a sharp knife, cutting board, basic pans, and an oven for baking courses.
Do you offer refunds?
We offer refunds within a limited window subject to our terms.
How do I access course materials?
After enrollment, you’ll receive an email with your dashboard link where videos, recipes, and downloadable PDFs are available 24/7.
What is the refund policy window?
You can request a refund within 14 days of purchase if you have watched less than 20% of the course content.
Do I need prior experience?
No. We offer beginner-friendly paths and clearly label advanced techniques.
Are live sessions recorded?
Yes, recordings are uploaded within 24 hours and available in your dashboard.
Which payment methods are supported?
We accept major cards and local wallets depending on your region.
What is “al dente” pasta?
Al dente means pasta cooked to be pleasantly firm, not mushy.
What does “deglaze” mean?
To deglaze, add wine, stock, or water to a hot pan to lift flavorful fond.
What is a “roux”?
A roux thickens sauces like béchamel and gumbo.
What does “julienne” mean?
Julienne is a knife cut producing thin, even matchsticks.
Can I download the videos?
For rights management, videos are streaming-only; recipes and guides are downloadable PDFs.
How do I contact support?
Use the in-app help or email [email protected]. Phone: +1 (347) 555-1836.